Ruth T. Hoffman
508.620.6457 Res ∙
508.380.0632 Cell ∙ ruththoffman@msn.com ∙
www.linkedin.com/in/ruththoffman
Information
Technology Professional
Troubleshooting ∙ Analysis ∙ Customer
Focus
Expert
at resolving problems with speed and precision. Over 20 years of experience in
all phases of project
life
cycle, from initial analysis to testing and implementation. Organized, dedicated,
take-charge performer with
exceptional
follow-through and detail orientation, able to exceed expectations. Excelled at
analyzing customer
needs and defining
appropriate solutions to ensure efficiency and capability. Results-oriented,
striving to deliver error-free code to foster credibility and reduce number of test
iterations. Effective as technical team lead and as individual player. Responsible
for complete IT Sarbanes-Oxley reporting for two years. Qualified to make
immediate contribution to organization.
TECHNICAL
SKILLS
Operating Systems: MVS, z/OS, Windows
platforms
Database / File systems: DB2, VSAM
Languages: Enterprise COBOL, CICS,
JCL, SQL
Software: Test
Director, Microsoft products (Word, Excel, Access, Project, Visio), Business
Objects,
Quality Center
Tools: File-Aid, File-Aid for DB2,
SPUFI, Princeton Softech Move for DB2, file compare
tools, ChangeMan, CA-Intertest, Xpediter,
Panvalet, Abend-Aid, IDCAMS
PROFESSIONAL
EXPERIENCE
MetLife, Boston, MA 1993–2009
1981–1988
Leading
provider of insurance and other financial services to millions of customers
worldwide.
Systems Consultant (1996–2009)
Senior Systems Analyst (1993–1996)
Vantage-One
system support
Go-to team member charged with enhancing and
maintaining variable annuity administration system. Provided technical advice, direction and
leadership to team members. Relied upon for Production support of over 100
North American users. Quickly prioritized issues and provided timely responses
to meet defined Service Level requirements. Ensured that system changes always satisfied
customer needs and were consistent with existing processes. Acted as team
liaison with in-house and vendor technical support personnel during migration
to change management system (ChangeMan), and CICS and system upgrades. Received
team and individual awards from business organization.
Major Contributions
·
Eliminated expense of manual creation of extracts for agents
by documenting and developing automated
process to send extracts on user
scheduled basis using Enterprise COBOL, SQL, JCL, and CICS.
·
Achieved $10M in savings by playing key role in integration
of policies from affiliate company onto a common platform within a very tight timeframe
using COBOL-II, SQL, JCL, VSAM, ABEND-AID, FileAid, IDCAMS, and Intertest.
·
Reduced cost of
providing ad-hoc information to business community as hands-on co-leader of
team of
employees and vendor personnel to
successfully complete system upgrade from VSAM to DB2 database
structure.
·
Improved
performance and enhanced functionality of system by upgrading to new release.
Lead
and participating member of team of 10, overseeing
complete implementation including allocation of
resources, development of timelines and thorough
testing before placing into Production.
Ruth T. Hoffman
Page 2
of 2
·
Dramatically cut number of calls to client call center by interfacing
with outside vendor contacts, in-house
technical areas and business
representatives to create a Voice Response Unit application. Designed SQL
server database from which data for Voice
Response Unit was retrieved.
Fund Administration system
support
Acquired Business Objects
and Microsoft Access training by assisting business users with creation of
ad-hoc reports and by processing requests for trade adjustments. Oversaw
complete Sarbanes-Oxley reporting for annual control period.
Life and Annuity administration system support
Primarily responsible for writing concise specifications
and implementing interfaces from policy change and
supplemental policy systems to client
information database. Facilitated real-time update capability by
incorporating GMI transactions within
legacy CICS COBOL applications. Credited with being chief contributor
to success of project. Ensured regulatory
compliance by supporting client output changes for annuity and life
products.
Sunbelt Systems Concepts, Inc., Orlando, FL 1992–1993
Information management
firm for Florida Hospital.
Programmer
Quickly
learned Medicare Billing and Admissions processes. Effected 20% performance
improvement by
eliminating
redundant SQL calls and replacing inefficient coding. Self-taught SQL and DB2 programmer.
Phoenix Life
Insurance Company - Enfield, CT 1989–1992
Life
and annuity firm.
Programmer
Hanover Insurance - Worcester, MA 1988–1989
Property/casualty
firm.
Programmer
Analyst
MetLife - Boston, MA 1981–1988
Leading
provider of insurance and other financial services to millions of customers
worldwide.
Lead Programmer Analyst 1987–1988
Programmer Analyst 1985–1987
Programmer 1984–1985
Actuarial Assistant 1981–1984
EDUCATION
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