Michael Ng
2261 Burgundy Way
Fairfield, CA. 94533-5854
(707) 803-0802
E-mail: Michael.Ng@sbcglobal.net
JOB OBJECTIVE:
A challenging position in UNIX system administration with an innovative company where my experience, attention to detail, analytical skills, and people skills may best be utilized.
SUMMARY:
Over 11 years of computer experience. Work experience in UNIX and Windows system/network administration, Cisco IOS, and NetWare system administration. UNIX shell scripting, Perl scripting, NFS, NIS, Tivoli Storage Manager (TSM), Tivoli Data Protection (TDP), AIX LVM, OpenSSH, SFTP, NAI PGP E-Server, IXOS -eCONserver, Legato Networker, Netscape Proxy Server Administration, Smartfilter, PeopleSoft administration, remote and on-site technical support, crisis management and troubleshooting, problem tracking through use of “Remedy” and “Vantive” ticket systems, web server configuration and administration, web page creation, and customer service. Experience on various computer platforms ranging from Personal Computers to Servers and Midrange/Mainframe Computers. Possess practical experience with various operating systems and applications. Two years retail sales experience. Has spent four years starting up a Wine Distribution Company.
EXPERIENCE:
Zerochaos 2005-2008
Contingent Workforce Solutions Provider
Senior TSM Administrator / Unix System Administrator
On assignment to EDS to support the Medi-Cal account for the State of California. Current projects include working on the TSM Server 5.5 upgrade, TSM environment hardware refresh, ACSLS install and configuration, assisting DBAs in implementation of TDP/SQL, evaluation and installation of Solaris security and OS patches, TSM related documentation, troubleshooting and other daily maintenance tasks. Wrote several Unix/TSM Scripts to automate and simplify daily tasks. Resolved TDP Configuration issues, saving the company $8,000+ in excess media costs. Re-wrote flawed daily tasks and procedures to minimize the possibility of mission critical data loss and to eliminate human errors in volume management. Discovered the root cause of flaws in OnDemand/TSM implementation that caused EDS to be out of compliance with SLA and implemented corrections. Worked with DBA team to manage TSM resources to minimize failed database backups and improve performance. Worked with application development teams to identify TSM related issues impacting application performance and implement monitoring and response procedures. Coordinated move of Overland tape libraries in preparation for STK L1400 silo installation. Performed hardware fault analysis and basic repair on Overland tape libraries. Performed triage and interacted with vendor support as needed to maintain uptime per business needs. Performed TSM Server database reorganization. Performed basic SAN Administration. Provided ongoing TSM Administration training and troubleshooting to other team members. Shared responsibility for group On-Call rotation.
Michael Ng
2261 Burgundy Way
Fairfield, CA. 94533-5854
(707) 803-0802
E-mail: Michael.Ng@sbcglobal.net
Pacific Gas and Electric 2003-2004
Public Utility Company
Unix System Administrator
Maintained 24/7 availability of 120+ mission critical UNIX servers. (Solaris/AIX/HP-UX) Wrote Shell Scripts to automate SAP Optical Archive/IXOS and MASIS/Oracle Database Offline Backups to TSM. Participated in SAP Optical Archive System Disaster Recovery Planning. Coordinated efforts to audit and upgrade all production servers to the current version of OpenSSH to close security holes. Participated in AIX HACMP failure testing. Performed account creation/management for client systems. Created necessary On-Call Documentation for Production Servers. Resolved PGP Licensing Issues, in preparation for Disaster Recover Testing, saving the company $20,000+ a year in licensing fees. Participated in project to replace department syslog server. Shared responsibility for group On-Call rotation.
Wells Fargo Bank 2000-2002
Diversified Financial Services Company
Operating Systems Engineer
Maintained 24/7 availability of mission critical UNIX servers. (Solaris/HP-UX) Wrote Shell Scripts to automate tasks. Designed and implemented in house system monitoring and notification systems. Change control coordination for application upgrades. Performed account creation, management, and security auditing on various systems. Shared responsibility for group On-Call rotation.
NorthBay Healthcare System 1999-2000
Nonprofit Hospital System
UNIX System Administrator
Maintained 24/7 availability of mission critical UNIX servers. (HP-UX/AIX) Responsible for administration of Legato Networker backup system. Expanded upon existing notification systems. Provided detailed documentation and wrote shell scripts for other technical staff. Planned monthly maintenance activities. Assisted in final Y2K preparations. Other projects included implementation of NIS, tightening server security, and improving the current firewall solution.
Pilot Network Services, Inc. 1998-1999
Secure Internet Services Provider
Customer Service Technical Analyst
Member of a Customer Support team providing service to 100+ domestic and international companies. Responsible for monitoring key network segments, trouble-shooting network down issues, and coordinating diagnostic/repair efforts with various carriers. Duties include advanced problem management, proactive system maintenance, service configuration, and system administration.
MCI Systemhouse Corp. 1997-1998
International Client/Server Systems Integration and Outsourcing Company
Help Desk Analyst
One of the original members of a team, supporting the daily operations of more than 10,000 domestic and internationally based employees on a variety of platforms for Cadence Design Systems. Performed UNIX, PC, and MacOS Network Administration for over 15,000 workstations. (Solaris, HP-UX, AIX, Windows 3.x/95/98/NT, Mac OS 8) Duties included the account creation, workstation (NIS) IP address assignment, advanced first level troubleshooting of various UNIX system problems, and problem management.
Michael Ng
2261 Burgundy Way
Fairfield, CA. 94533-5854
(707) 803-0802
E-mail: Michael.Ng@sbcglobal.net
Premium Tobacco Stores, Inc. 1996-1997
Technical Support Team member
Supported daily operations of over 400 retail stores from California to Illinois. Responsible for assisting managers at various levels in resolving software support issues and preserving network connectivity at the store level.
Amdahl Corporation (Through TSU Staffing) 1994-1997
On-call Technical Assistance
Responsible for supervising teams assisting in mainframe computer installations and removal. Member of a team of Field Engineers that upgraded Charles Schwab Quotron terminals to Windows NT Workstations. Member of a team of Field Engineers responsible for moving over 1000 LAN connected workstations and preserving network connectivity for VISA.
Target Stores 1992-1994
Sales Floor Customer Service
Assisted in introduction of new Automated Flow system and presentation of Target Fairfield as a model store. Worked toy department through two Christmas seasons. “Guest Service Champion” – May 1993.
EDUCATION:
Sun Education Classes:
IBM Education Classes:
CISCO IOS
On-site course covering use of Cisco IOS. Topics included Variable Length Subnet Masks, network protocols, routing protocols, troubleshooting, and Cisco router configuration. Hands on work experience.
ADMINISTERING WINDOWS NT 4.0
System Administrative skills used with Windows NT 4.0 servers.
REFERENCES: Available upon request.