Professional Experience

CTG, Tucson, AZ

IBM Level 2 Defect Support April 2006 – October 2006

§ Problem Source Identification and problem resolution for IBM Level 2 DF/SMS VSAM RLS

§ Use of Retain, VPL, IPCS and other proprietary internal tools to diagnose the impact, recovery, circumvention of defective code and provide solution (APAR, PTF, ++APAR).

§ Analyzed IBM source code and storage dumps, provided SLIP traps and component traces, reviewed systems logs and other documentation to isolate code defects while working in conjunction with IBM Developers and other Level 2 support groups to resolve customer problems

Enterprise Solutions Inc., Dallas, TX

Contract Systems Programmer June 2005 – March 2006

§ Assisted customers with installation, configuration & customization of Virtual Storage Manager products from StorageTek/Sun Microsystems in Clustered VTCS configurations

§ Problem Source Identification and resolution for software & configuration issues working in Collaboration with SUN/StorageTek Customer Support Center and Customer support staff

§ Knowledge transfer in the use of StorageTek software products to Customer Systems Programmers & Operations Staff: NCS, HSC, VTCS, EXLM, ExHPD

Fujitsu Services, Palo Alto CA

MVS Systems Programmer November 1998 – August 2004

§ Installed & maintained z/OS & MVS Family of Operating Systems & Program Products

§ Provided Operating System support to User Community & Operations Staff

§ Implemented Extended Format VSAM dataset to exploit extended addressability

§ Implemented Unix Systems Services & Hierarchical File System

§ Installed and maintained TCP/IP network on OS/390 and z/OS

§ Coded IEFUSI exit to meet installation Virtual Storage requirements

§ Installed & customized ServerPac for z/OS V1R4 , OS/390 V2R10 & OS/390 V2R6 with responsibility for periodic SMP/E maintenance

§ Assisted in Customers Y2K Compliancy effort including modifying assembler code to meet OS/390 standards

§ Implemented & maintained RACF Security Server

§ Trained Associate Systems Programmers

§ Designed, coded & maintained SMS ACS Routines

§ Implemented Virtual Tape Technology

Amdahl Corporation, Amdahl Global Services, San Ramon CA

Senior Engagement Consultant August 1996 - November 1998

§ Delivered MVS, Network & Teleprocessing Services as Project Leader and Acting Hiring Authority

§ Provided Operating System Support for OS/390, JES2, NCP, VTAM

Hitachi Data Systems, San Francisco CA

System Support Engineer August 1988 to November 1995

§ Provided in-depth technical support for Hitachi Mainframe Systems as the primary hardware/software technical customer support interface for large systems accounts

§ Problem Source Identification and resolution for hardware & software issues

§ Trained Customer Staff in Processor, DASD & Tape Operations

§ Assisted Customers with implementing Extended Format VSAM dataset to exploit Data Striping

§ Conducted capacity planning & performance studies for Customers and HDS sales teams

§ Prepared comprehensive installation planning documents for mainframe processors & peripherals for new installation and upgrades

§ Provided software training & guidance to Customer Service Representatives

§ Professional services: convert 3380 to 3390 DASD, GRS configuration and provided knowledge transfer to Customer’s system programming staff

Crowley Maritime Corporation, San Francisco, CA

Systems Programmer June 1984 - August 1988

§ Provided Operating System support for MVS/370 & MVS/XA, NCP, VTAM, JES2

§ Installed & maintained IBM & non-IBM Program Products using SMP/E

§ Provided technical support to Application Programmers & Operations Staff

§ Converted MVS/370 to MVS/XA

§ Maintained Utility Programs in re-entrant IBM Assembler Language using RMF & SMF data to solve performance problems

§ Designed, coded & tested in-house DASD Management System in IBM Assembler Language using system macros & facilities: CVAF, EXCP, GETMAIN, ENQ, DEQ, WTOR, DFSORT exits

§ Diagnosed DASD problems using ICKDSF

§ Installed Integrated Catalog Forward Recovery Utility (ICFRU)

§ Managed DASD performance & tuning in a pre-cached controller environment using RMF, SMF & DFDSS & other in-house developed aids

§ Managed VSAM Catalog & Dataset performance tuning & diagnostics in a CICS/DB2 online environment using IDCAMS & other diagnostics & tuning aids

§ Performed Problem Source Identification & Problem Determination using diagnostics aids: GTF CCW Trace, SLIP, LOGREC, SYSLOG, SVC Dumps, IBMLINK

§ Assisted with Data Center Relocation & XL/80 CPU Installation

§ Installed IBM DFP & converted OS CVOLs & VSAM Catalog to ICF Catalog Structure

§ Managed IBM 3420 Reel to 3480 Cartridge Tape Conversion & implemented IDRC for data compression

Citicorp Saving of San Francisco, Hayward, CA

Systems Programmer June 1983 to June 1984

§ Provided Operating Systems Support for VM, DOS/VSE & MVS

§ Installed & maintained ACF/VTAM, ACF/NCP, CICS 1.6,

§ Installed & maintained IBM 4700 Finance Communication Systems & Non-IBM Program Products

§ Assisted in the Conversion from DOS/VSE to MVS

§ Provided Problem Resolution for Application Programmers & Operations Staff

Citicorp Savings of San Francisco, Hayward, CA

Applications Programmer November 1982 – June 1983

§ Designed, coded & maintained Banking Application Programs in COBOL & Assembler

§ Documented DOS/VSE Application Systems for MVS Conversion

Fleet Numerical Meteorology & Oceanography Center, US Navy, Monterey CA

Aerographers Mate May 1976 - June 1979

§ Operated CDC Cyber 175 & 6600 Mainframes

§ Performed data entry of Bathythermographic Data for computer modeling and prepared satellite photographs & weather charts for daily meteorological briefings to Senior Naval Staff

Hardware

IBM, Hitachi, Amdahl Mainframes, zSeries, M2400, 9672, Skyline, 5995-1400A, 3090-600J, GX-8000, EX-100, XL-100, 4381, 4341, PR/SM, MDF, MLPF, Sun Microsystems/StorageTek VSM3, VSM4

Software

z/OS, OS/390, MVS/ESA, MVS/370, MVS, z/VM, DF/SMS, VM/ESA, VM/XA, JES2, WLM, SMP/E, IPCS, VTAM, NCP, TCP/IP, STK(VTCS, NCS, HSC, EXLM), CA-1, CA-View, CA-7, Assembler H, BAL, PLX, COBOL, REXX, Omegamon, RMF I/II/III, RESOLVE SRM, SyncSort, Zeke, Windows 95, 98, SE, NT, 2000, XP, MS Word, Excel, PowerPoint, MS Project, Linux

Professional Education and Training

University of Illinois, Chicago, IL 1980-1981

§ COBOL Programming

§ FORTRAN IV programming

IBM Education Centers 1982

§ CICS Installation

§ ACF/VTAM & ACF/NCP Installation

§ 4700 Implementation Workshop

Amdahl Education Centers 1986- 1998
§ MVS/XA Structure & Logic	§ MVS/XA Problem Determination
§ SMP/E	§ VM Problem Determination
§ VM Installation	§ Tactical Sysplex Implementation Class
§ Sysplex for Operators

Hitachi Data Systems Education Centers 1987-1995
§ TPF Internals	§ MVS/ESA Problem Determination
§ Introduction to CPUs	§ Introduction to IPCS
§ Introduction to Open Systems	§ OSF Fundamentals
§ EX CPU training	§ DASD Internals
§ G8 CPU training	§ Introduction to Capacity Planning
§ G6 CPU training	§ Storage Tools Workshop
§ MLPF & PR/SM Operations.	§ DASD Performance & Tuning Seminar
§ MVS/ESA Logic