CHARLES D. MILLER
(518) 782-1261 (home),
(518) 436-2040 (work), (518)256-1093 Cell, Email: cdmiller1965@gmail.com
SUMMARY
Over
twenty years in applications development and technical support utilizing strong
analytical and problem solving skills.
History of promotions at two organizations. Results oriented with a proven ability to
quickly master new business and technical environments. History of success after inheriting failed
projects. Strong management of infrastructure
solutions, operational costs and quality.
Demonstrated ability to manage in multi-site environments. Have trained subordinates and procurement
staff in hardware and software negotiations.
The development of my employees has led to several being promoted to
peer level positions.
EXPERIENCES AND SELECTED ACCOMPLISHMENTS
Key Bank
The banking subsidiary for
the $98 billion KeyCorp, a nationwide financial services holding company.
Senior Vice President,
Direct a staff
of 130+ people, in multiple locations, supporting mainframe & AS400
hardware and operating systems, mainframe automation, mainframe storage,
capacity planning for all platforms, monitoring and application code migration
for over 3,000 mainframe and distributed servers, enterprise scheduling and
mainframe operations including level one network and server monitoring. Actively manage a budget of $35 million. The mainframe environment consists of 9.400
MIPS, 310 TB of DASD and 250 CICS regions.
·
Technology
leader for the successful and under budget project to locate site, build and
migrate 950 physical servers and associated network infrastructure to a 40,000
sq. Ft. raised floor data center. Major migrations completed on schedule with
no unplanned client impact, including 650 on Labor Day weekend 2009.
·
Mentored
staff through transition to offshore application support
·
Excellent
multi million dollar cost saving negotiation of mainframe hardware and system
software agreements.
·
Implemented
an enterprise monitoring strategy, which includes the creation of the
operations vision, the software architecture and web based application views.
·
Sponsor
of IBM in Key Technologies vendor management program, which has been acknowledged
by our vendors as one of the best in the industry.
·
Provided
consultation to Executive Vice President of Technology Operations on a
distributed computing outsourcing proposal.
·
Assisted
a peer to evaluate a server consolidation proposal for 2,500 UNIX and Intel
servers.
·
Recommended
and successfully completed projects to replace Compuware development tools and
CA utilities including CA7.
·
Lead
the 2008 $30 million negotiation for an IBM Enterprise License Agreement
(software)
·
Successfully
implemented application discovery for CMDB creation after inheriting a two year
failed effort
Senior Vice President,
Direct a staff of 110+
people, in multiple locations, supporting mainframe, Tandem & AS400
hardware and operating systems, storage management, mainframe automation,
mainframe and distributed application configuration management software,
capacity planning, technology disaster recovery, enterprise scheduling and
mainframe operations.
·
Proposed
a strategy and sponsored the project to improve the batch processing for over
1,000,000 jobs run monthly, improving
·
Managed
infrastructure implementation, performance and tuning for Siebel DB2 database
·
Rescued
project to implement disaster recovery for distributed computing platforms
·
Proposed
a strategy to use LINUX to reduce server growth.
·
Implementation
of the infrastructure for a corporate image archive storing reports, web based
statements and check images, currently with 180TB of data.
·
Improved
the quality of mainframe infrastructure changes and reduced the weekend
maintenance window to support 7x24 banking capabilities.
·
Improved
the infrastructure environment in both the distributed and mainframe data
centers.
·
Responsible
for project to implement application software configuration management for over
400 distributed computing production applications using Oracle, Unix, Win 2000
and Websphere.
·
Led
the evaluation and implementation of DASD mirroring to reduce recovery time and
data loss from a mainframe disaster.
Senior Vice President,
Implemented version
control using the PVCS product for 83 distributed computing applications.
Implemented a mainframe
capacity planning and reporting process allowing us to drive our computers to
high utilization with excellent response times.
·
Sponsored
a project to provide 7X24 availability for Key’s multiple nationwide call
centers and Ecommerce banking mainframe applications by the use of IBM's SYSPLEX,
CICSPlex, DB2 and VSAM RLS data sharing technologies.
·
Teamed
with Lending Systems Development to recommend insourcing of the ALS consumer
lending application, saving over $2 million annually.
·
Migrated
the
·
Consolidated
2 separate sysplex images into a shared storage and JES environment to increase
application flexibility and maximize resource utilization.
·
Previous
responsibilities also included management of the database group (DB2 and
Oracle), and the Hogan Umbrella (banking system infrastructure) group.
IBM/ISSC
Senior Consultant
Provided information
technology consulting to clients with specialization in systems management. Consulted with a top ten bank on the
development of its Enterprise Systems Management Architecture. Developed problem and change management
procedures for a large regional bank.
Assisted in the development of proposals for various large consulting
opportunities.
MERIDIAN BANCORP, INC.
A $17 billion regional
commercial bank holding company serving eastern
Senior Vice President, Technical Services & Computer Operations (1991-1995)
Directed staff of 70+
people supporting software and hardware for IBM, DEC and PC systems.
Responsible for annual
budget of $15 million. Responsibilities
included management of the corporate data center; disaster recovery and data
security for all corporate computers; capacity planning for IBM, DEC and LAN's;
support of 5000+ user e-mail system; LAN infrastructure architecture and
management; extensive on-line environment with consistent response times under
1 second and prime shift availability averaging over 99.5%; negotiated hardware
and software purchases, leases and associated contracts. Presented capacity trends and major hardware
recommendations to the CEO and executive management; managed help desk,
end-user computing, PC installations and office automation software standards.
·
Managed
project to install 350 branch LAN's using electronic software distribution in a
timely and cost effective manner.
·
Integrated
multiple applications on 400+ laptop PC's for a project to create a more
efficient sales force.
·
Significantly
improved cost effectiveness of corporate data center as measured by Real
Decisions NOW index.
·
Managed
successful disaster recovery during year-end close by transferring processing
to contingency site. Year-end close and
simultaneous merger transactions were completed on schedule.
·
Corrected
performance of PC help desk from below average user ratings with many
complaints to above average ratings and minimal complaints.
Senior Vice President, Applications Development
Directed acquisition, development
and maintenance of all application software.
Managed a staff of 120 programmers, analysts and client advocates.
·
Developed
and implemented a proposal and lead the project for senior management which
selected and implemented a multi-million dollar ATM system; which was the most
significant software purchase in the bank's history.
·
Directed
the consolidation of three $1 billion bank applications systems into one
uniform set of applications.
Subsequently directed the addition of several other $1+ billion banks
into the standard applications.
CHARLES D. MILLER, Page 3.
EDUCATION
·
·
Professional
Education: Myles Martel Effective
Presentations, Dale Carnegie Human Relations Course, AMA Effective Executive
Course, IBM Consulting Course
·
Professional
Affiliations: Data Processing Management
Association, Schuylkill Valley Chapter, President ('93-94) and Board Member (9+
years)