Cell (864) 430-6444 ● Home (904) 821-9254 ● abdpi01@bellsouth.net
CHIEF
INFORMATION OFFICER
Visionary
and goal-oriented IT Senior Executive with demonstrated experience in planning,
developing, and implementing cutting edge information solutions to address
business opportunities. Resolute and committed to success through initiation and
enforcement of budget controls and promoting growth. Outstanding aptitude for anticipating and managing
crisis, trouble-shooting,
problem-solving, and negotiating. Versatile knowledge of
technology,
application development, benchmarking, project and resource management, and cross-functional
team training.
AREAS OF EXPERTISE
Profit & Loss ● Budgeting
● Strategic Planning ● Personnel Management ● Leadership
Business Development
& Support ● Client Management ● Vendor
Management
Program Management ● Quality Management ● Risk Management ● Training / Mentoring
SELECTED ACHIEVEMENTS
§
Provided
outstanding leadership performance and led the startup of a dynamic
organization achieving a 50% year-over-year growth rate.
§
Facilitated
the acquisition of a product company and instituted fiscal responsibility and
financial soundness resulting in 1000% increase in business marketable value.
§
Restructured
the delivery of technology solutions resulting in 20% increase in profitability
and efficiency.
§
Endorsed the
creation of a multimillion-dollar Citizen Service platform and framework,
including both technology and business process best practices in production
since 2005, connecting disparate government agencies and implementing a single
face of government suitable for Business licensing and Health & Human Services.
§
Increased client
base 15%, annually, through specialization in targeted niches.
§
Developed and
administered QA / QC and audits and developed plans to rescue troubled
projects.
§
Led sales
support activities, negotiated contracts, and closed deals with 80% closure
success rate.
§
Authored the
project management and software development life cycle methodologies, adopted
and utilized by many agencies, which reflected superior organizational
capabilities and facilitated securing multimillion-dollar contracts.
§
Delivered
multimillion-dollar mission critical enterprise project, in 2005, on time and
under budget at a profit in excess of 45%.
§
Delivered $25M
infrastructure management product implementation across 650+ supermarket chain,
in 2000, on time and under budget at a profit in excess of 50%.
Pierre Abdel-Malak ● Page Two ● abdpi01@bellsouth.net
PROFESSIONAL EXPERIENCE
TiBA Solutions, Greenville, South Carolina ● 2001-Present
Vice President Client Services
Provided executive leadership as head of IT
services and transformed IT into a strategic business partner. Responsible for all aspects of Strategic IT
planning, implementation, and support as an integral component of business
plan. Overall decision-making authority and
directly managed 2 directors and a team of 40 professionals while reporting to
CEO. Managed and delivered multiple
large scale enterprise programs on time and within budget.
§
Recruited by President
to remedy software and vendor issues carrying negative impact of $1M annually. Result: Increased by 1000% the business
marketable value through implementation of methodology and best practices.
§
Championed the
implementation of project management and software development life cycle
methodologies leading to consistent delivery of quality solutions and 20%
increase in profitability.
§
Created a high
performance team from ground up to plan and implement technology solutions.
§
Improved team
morale by initiating regular meetings and developing training plans, including
“Lunch-and-Inform” and “Monthly-Birthday-Launch” meetings.
§
Developed
first “Business One Stop” system utilizing advanced technologies connecting
disparate government agencies and implementing a single face of government with
“single sign-on” web capability.
§
Hired, managed,
and retained staff while forecasting productivity, quality, and initiative.
CA, Jacksonville, Florida ● 1994-2001
Program Manager
Championed the creation of PMO to fulfill corporate
aspirations for multimillion-dollar project business and secure well-funded
corporate contracts. Delivered $1M-$25M projects including
infrastructure management product implementation and custom business
applications and directed 20-person teams.
Developed and administered QA / QC and audits and developed plans to
rescue troubled projects.
Director
Developed and implemented programs to ensure
attainment of business plan for growth, profit, and branding. Established curriculum and participated
actively in comprehensive training for corporation.
Instructor
Taught advanced information technology courses to
professionals.
EDUCATION
Bachelor in Computer
Sciences (1985) - University of Quebec, Montreal, Canada
LANGUAGES
English ● Arabic
● French